Terms of Service

1. About these terms

These terms cover the Noctune TV app, noctuneapp.com and the Noctune Premium subscription, provided by [To confirm: registered business name], registered in Kosovo (registration number [To confirm: ARBK registration number]), address [To confirm: registered address]. By using Noctune you agree to them.

2. What Noctune is

Noctune is media player software. It does not provide, sell, host or link to any TV channels, films, series or other content, and doesn't include an IPTV subscription. You supply your own playlist from a provider of your choice. We have no relationship with IPTV providers and aren't responsible for their service, availability or content.

3. Your responsibilities

• Only use Noctune with content and services you're legally entitled to access. You are responsible for the playlists you add.
• Don't attempt to bypass licence checks, the TV allowance, or rate limits, or interfere with our services.
• Keep your account password private. You're responsible for activity on your account.

4. Noctune Free

The free version may be used without an account and without a time limit. We may change or discontinue features with reasonable notice.

5. Noctune Premium

• Premium is a subscription for additional app features, listed on the Pricing page. It does not include any content.
• Prices: €2.99 per month or €19.99 per year. [To confirm: whether displayed prices include VAT, and tax handling per customer country]
• The subscription renews automatically at the end of each billing period at the then-current price until cancelled. We'll give at least [To confirm: notice period] notice of any price change.
• One subscription may be activated on up to 5 TVs in your household. [To confirm: household-only restriction]
• Premium status is confirmed by our servers. A TV that can't reach us keeps Premium for up to 7 days.

6. Payment, failed payments and cancellation

• Payments are processed by our payment provider [To confirm: payment provider and its terms].
• If a renewal payment fails, we'll keep Premium active for up to 7 days while the provider retries. If payment still fails, the subscription ends and your TVs switch to Free.
• You can cancel at any time in your account. Cancellation takes effect at the end of the current paid period; you keep Premium until then.
• Refunds and the right of withdrawal: see Cancellation & refunds.

7. Your data

See the Privacy Policy. Your playlists and viewing data stay on your TV.

8. Availability and changes

We aim to keep the service available but don't guarantee uninterrupted operation. Playback quality depends on your provider, network and device, which we don't control.

9. Liability

[To confirm: limitation of liability and warranty disclaimer wording, compliant with mandatory consumer law in Kosovo and the EU]

10. Ending your account

You can delete your account at any time. We may suspend accounts that break these terms, with notice where reasonable.

11. Governing law

[To confirm: governing law and courts; consumer protections in the customer's country of residence]

12. Contact

info@noctuneapp.com